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‎01-05-2021 08:49 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

I purchased my laptop September 5, 2020.  It is saying my warranty is already expired.  I've tried to "dispute my warranty" through the website, but it won't submit.  The virtual agent is no help, and there is no other way for me to contact HP.  How can I get this dispute submitted?

3 REPLIES 3

‎01-09-2021 07:24 PM

HP Recommended

Hi@JessRae04, Welcome to the HP Support Community!

 

 

Please, follow the official instructions here >> https://support.hp.com/gb-en/document/c05084516

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎01-20-2021 01:40 PM

HP Recommended

No, this does not help.  I already know where and how to dispute the warranty.  It lets me get all the way through uploading a copy of my receipt, but it will not allow me to submit.

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‎01-21-2021 12:59 PM

HP Recommended

Hi @JessRae04,

  

Welcome to the HP Support Community.  

  

Please reach out to the HP Support in your region regarding this issue, they should be able to help. Refer to this User Guide for contact details.  

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Was this reply helpful? Yes No
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