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‎04-03-2021 01:55 AM - edited ‎04-03-2021 01:56 AM

HP Recommended
Product: Pavilion x360 convertible
Operating System: Microsoft Windows 10 (64-bit)

I upgraded my HP Pavilion x360 cd0077 RAM 2 years when I bought it. I upgraded it myself and there are none of the problems I faced till last month. Now I have an issue with the Wireless adapter. I claimed for warranty since I have an HP care pack active. But the online support executive said my warranty is void since I opened the laptop myself. How can I claim my warranty?

How can they say the problem raised because of the upgrade done by self  2years ago?

1 REPLY 1

‎04-06-2021 08:11 AM

HP Recommended

@harlin12

 


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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