Warranty has 8 months left but support page says product is "no longer serviced"

[rebel4ce]

I have 8 months left on my Manufacturer Warranty.

When I click on the product to get support, the page says it is "no longer serviced by HP."

When I use the Virtual Agent, it identifies my product and warranty but ends the support saying they cannot help.

When I search for a Service Center 50 miles from me in the SF Bay Area, you know, where Silicon Valley is, and choose Chromebook as the product, it generates NO service centers. It does for Printers though.

And HP is still selling this product at Best Buy. In fact, they're slashing prices on Black Friday, but they don't service the brand new product anymore???

[The_Fossette]

@rebel4ce

I reviewed your post and I understand that you are unable to find service options for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

For some of the Chromebook PCs, the warranty service is provided by Google and I recommend you contact Google and check once. In case if you do not find any service options contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[rebel4ce]

That absolutely doesn't work. That's what I've beend oing.