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PS94127
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Solved!

Warranty repair to take 2 months?

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HP Envy 13
Microsoft Windows 10 (64-bit)

Sent my laptop for a display flicker. Turns out they are going to change a hinge to correct the problem. Thing is the repair is going to take two months to complete. Is this normal practice?

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Betty0610
HP Support Agent
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@PS94127

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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PS94127
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Hello Betty,

I wanted thank you for helping resolve my case. HP issued gift cards earlier today. 

 

Best Regards,

Paul

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