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Locked

‎03-25-2021 12:08 PM

HP Recommended
Product: HP Envy 13
Operating System: Microsoft Windows 10 (64-bit)

Sent my laptop for a display flicker. Turns out they are going to change a hinge to correct the problem. Thing is the repair is going to take two months to complete. Is this normal practice?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2021 06:30 PM

HP Recommended

Hello Betty,

I wanted thank you for helping resolve my case. HP issued gift cards earlier today. 

 

Best Regards,

Paul

View solution in original post

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2 REPLIES 2

‎03-28-2021 05:16 AM

HP Recommended

@PS94127

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎04-14-2021 06:30 PM

HP Recommended

Hello Betty,

I wanted thank you for helping resolve my case. HP issued gift cards earlier today. 

 

Best Regards,

Paul

Was this reply helpful? Yes No
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