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izabela132
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Warranty

HP Envy x360 i7
Microsoft Windows 10 (64-bit)

I just bought mine 22.01.2017, the computer says the warranty will expire at 22.January 2017, so  at the moment I have not any warrany.  Please contact me . Thank you. Isabela

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Message 2 of 4
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No one is going to contact you. The system keeps a placeholder warranty end date based on average "sell-through". Keep you proof of purchase and HP will provide a warranty until 1 year after first retail purchase. You can also start a  Support Case and ask that the warranty information be updated in the records. 

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izabela132
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I have tried many times. The system does not recognize the serial number and product number. I attach a picture

 

2017-04-16.png

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izabela132
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Where I can send my proof of purchase ?

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