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Warranty

HP Recommended
Hp Spectre 13 x360
Microsoft Windows 10 (64-bit)

Hi HP community

I've purchased a HP Spectre 13 x360 and I've had it for 3 weeks now. I have always handled it with care and no accidents have occurred with the laptop (no drops, no spills of liquids, no hits etc). 2 and a half weeks in I started to notice that the bottom right corner of the laptop creaks/makes noise sometimes when pressure is applied. (I say sometimes because sometimes it does this and sometimes it does not. Could be affected by weather or other factors). 

 

In order to attempt to fix this, I removed the bottom case of the laptop and put it back hoping it was just a loose screw or something. (I did not mess with anything else. Just opening it and closing it). It did not help and it it still creaks just as before. 

I really don't want to open my laptop again for this due to the risk of breaking anything inside and the rubber feet isn't sticky anymore if removed again.

Am I still able to claim the warranty for this? 

 

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@TheUser747 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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