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Webcam not working on HP Chromebook x 360n

HP Recommended
Chromebook x 360n
Chrome OS

The webcam on my Chromebook x 360n (model 14c-ca0002nd) does not work anymore. I can start it, but the screen stays black. I tried in different apps, with the same result.

When I start the camera the Led lights up in orange. 

A few days ago we had a online session of about 6 hours and it worked perfectly fine.

I re-started the chromebook, resetted it and powerwashed it. It still does not work.

Any ideas how I can get it back to work?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Support Community

I would like to help


Since the issue persists after Power Wash I suggest you contact HP Support in your region for service options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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