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Webcam on HP ENVY x360 - 15m-bp012dx failing to work and drivers failing to reinstall

HP Recommended
ENVY x360 - 15m-bp012dx
Microsoft Windows 10 (64-bit)

I'm having issues with all aspects of trying to get the webcam on my ENVY x360 - 15m-bp012dx (purchased Oct. 2017) functional again.


1. Issue began sometime in June.  I cannot pinpoint when, as the laptop was out for service due to a broken hinge.  Webcam was working at the end of May prior to being sent for service.


2. I have attempted all of the applicable solutions as described in this similar issue report  regarding a non-functioning webcam. 

This includes

a)scanning for hardware changes.
b) Trying to use Device Manager to ensure it is working properly. I found that the webcam was no longer displaying in the Device Manager.
c) I tried reinstalling the device by removing the driver and package and rebooting it.
d) Downloading and reinstalling the drivers manually  This attempt was especially upsetting, as I received the following error message after the attempt:



I'm not sure what the above error even means at this point, and I have spent more than a few very frustrated hours in an attempt to fix this issue.


Thank you for any and all assistance. 

HP Support Agent
HP Support Agent
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Message 2 of 2
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@MegRo Check the anti-virus program settings & ensure it isn't blocking the camera and the same should resolve the issue, if this doesn't help, try the below steps:


here's a few steps to resolve the issue, start with checking for the webcam kill switch (if available on your model, if not: click here & follow the steps) and ensure its turned on,

That said, If your webcam has stopped working after installing a new update, you should uninstall the update and roll back to the older version. You will have to open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Roll Back Driver button > select Yes on the next window. After that, you need to restart your PC to check whether it is working.


If that doesn't work or there were no updates before the issue occurred, you might need to uninstall the webcam driver.

To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.

Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)


Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.

  1. Go to “settings” and click on “update and security”.
  2. Under tab “Windows update”, click on the icon “check for updates”.
  3. Then once you find the pending updates install it and check.


(By the end of this article all the issues should be resolved)


P.S: Welcome to HP Community 😉


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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