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‎09-22-2020 10:19 AM

HP Recommended
Product: HP 15-ac100 Notebook PC series
Operating System: Microsoft Windows 10 (64-bit)

I did a hardware diagnostics test on my laptop. It showed that it failed to pass the long drive self test and asked me to contact HP support. so since my warranty expired, they wouldnt tell me how to fix it or what the specific problem is. They only tell me that my warranty has expired offering no help at all. Is it okay to post my test ID and the failure ID here. so atleast i could get some help.

 

Thank You 

1 REPLY 1

‎09-22-2020 11:02 AM

HP Recommended

Hi:

 

Yes you can post that information.  Just don't post the serial number of your notebook.

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