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‎09-21-2017 05:29 AM

HP Recommended
Product: HP Notebook - 15-bs004ne
Operating System: Microsoft Windows 10 (64-bit)
I am trying to plug the earphones I use on my mobile phone (i.e 3.5 mm jack) to the computer's headphone input jack and it does not fit (it does not go in completely and I am scared to force it). It seems as if the input jack of this computer was smaller than the one in the phone, is this correct?
Please someone tell me the preferred headphone jack size for my laptop.

Product Information:
Product Name: HP Notebook - 15-bs004ne
Model Name: 2CH89EA
14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2017 05:45 AM

HP Recommended

Hi ,

 

 

3.5mm is the standard size for notebooks, desktops and mobile devices.  Have you tried connecting other headphones?  Are the headphones getting stuck halfway?

 

 

Regards,

Joice.

I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
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View solution in original post

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6 REPLIES 6

‎09-21-2017 05:45 AM

HP Recommended

Hi ,

 

 

3.5mm is the standard size for notebooks, desktops and mobile devices.  Have you tried connecting other headphones?  Are the headphones getting stuck halfway?

 

 

Regards,

Joice.

I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
1 person found this reply helpful
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‎09-21-2017 06:14 AM

HP Recommended

Hello @sagarcasm101,

 

Thank you for visiting the HP Forum with your inquiry.  

 

 

In this document that discusses audio issues, you will see images of headphone jacks and this note:

 

  • "Some devices use a mini jack connector. This smaller connector is not compatible with HP computers and you might need an adaptor in order to use your device. Also, using an adaptor might affect the quality of the audio. This does not mean that your computer has a problem."  in link https://support.hp.com/emea_middle_east-en/document/c04474731#AbT1

Kind regards,

 

Patty-B

I am an HP employee.
1 person found this reply helpful
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‎09-21-2017 06:18 AM

HP Recommended
Yes, I've tried 3 or 4 standard sized headphones and none of them gets in completely. Am I supposed to force it in?
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‎09-21-2017 06:24 AM

HP Recommended

Hi,

 

Try pressing it little inside and verify whether the jack does not have any loose contact. 

 

Try with different headphones.

 

 

Regards,

Joice.

I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
1 person found this reply helpful
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‎09-21-2017 06:29 AM

HP Recommended
Thank you @Joice22
It was supposed to be forced in. I pushed it a bit and it went all the way in, and it works just fine. Thanks for your time.
2 people found this reply helpful
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‎11-13-2019 03:12 AM

HP Recommended

Thanks a lot @Joice22 !

 

I have been afraiding to push with force too - but after this topic I do it and it works properly now.

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