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‎04-30-2020 10:33 PM

HP Recommended
Product: Power Bank 2XF31AA
Operating System: Microsoft Windows 10 (64-bit)

I bought a Power Bank 2XF31AA to use with my HP Spectre x360  model # 15-CH0XX.  I cannot get the Power Bank to charge.  I've tried standard low wattage wall USB chargers, and the Thunderbolt 3 cable from my docking station (up to 65W available).  However, the Power Bank is still dead as a cold brick.   The charger that came with the laptop has a round connector - no place to plug in the Power Bank, is there an adapter cable I need which didn't come with the Power Bank?  I'm hesitant to run out and buy a charger just to try, and then find out that doesn't work either.    I'm really at a loss here and need some help.  Thanks in advance.  

1 REPLY 1

‎05-01-2020 12:28 AM

HP Recommended

@kenzhd 

 

What is your 15-CH0XX ? Is it on the list of compatible products on the following link

 

     https://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=2XF31AA&opt=&sel=ACC

 

The box should have following parts

 

  • HP Spectre USB-C™ Power Pack mAh 20100
  • USB-C™ to USB-C™ cable
  • Protective case
  • Quick Start guide
  • Product notices
  • Warranty card

Regards.

BH
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