cancel
Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 4
81
Flag Post

What type of drive is supported in my laptop

HP Recommended
HP ENVY x360 Convertible 15-bp1xx
Microsoft Windows 10 (64-bit)

Hello to whoever reads,

I want to upgrade my existing storage in my HP ENVY x360 Convertible 15-bp1xx laptop as I found out that there is a 2.5-inch storage slot but I am not sure what kind of drive is supported in that slot. I am unsure if my laptop supports an internal SSD or HDD for the 2.5-inch slot.

I already have an NVMe M.2 SSD for one of the two storage slots and wanted to expand the storage only by adding and 2.5-inch drive.
The product number is 1UG62UA#ABL.

If anyone could help me with what drives are supported and what is the best option to go with then that would be greatly appreciated. Also if you could help me get the right ribbon cable to go with the supported drive then that would be amazing.

Thankyou.

3 REPLIES 3
HP Support Agent
HP Support Agent
27,945 27,930 1,855 2,491
Message 2 of 4
Flag Post
HP Recommended

@Demon996

 

I reviewed your post and I understand that you want to know whether your computer supports a dual hard drive configuration.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I checked the specifications of your computer and see that your computer supports a dual hard drive configuration and you can install a SATA hard drive on the computer.

 

Refer to the below service guide for your computer for more information.

 

http://h10032.www1.hp.com/ctg/Manual/c05527167

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello there,

Thank you for replying.

 

I went through the manual and was only able to find that my device supports a specific type of SATA drive which is 1-TB, 7200-rpm, SATA, 9.5-mm hard drive, part no. 766457-857 and I can get a hold of a hard drive that matches the specifications but the hard part is the connector cable and I shuffled through the internet to get the HDD cable that supports the device but could not find any and both the HP store and Reseller did not have them in stock so could you help me find the HDD cable to install the hard drive.

 

I tried A HDD cable but turned out the device require a specific cable and I was not able to find it.

If you could help me find a cable or at least tell me what exactly I should look then that would be amazing.

Appreciate all the help I could get.

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,945 27,930 1,855 2,491
Message 4 of 4
Flag Post
HP Recommended

@Demon996

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation