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‎06-12-2017 05:08 AM

HP Recommended
Product: HP Stream 11 G3 n3060
Operating System: Microsoft Windows 10 (64-bit)

Where would I find USB 3.0 drivers for a HP Stream 11 G3 n3060 notebook computer?

 

The standard HP support site doesn't list any (support.hp.com/drivers) and there doesn't seem to be any third party support.

 

Could someone point me in the direction of a download site that could help?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2017 11:01 AM

HP Recommended

I guess since it is a USB ethernet adapter, it would need to use its own network driver which may not support USB 3.0 fully, I'm not sure.  You might try researching that driver if you have not already.  Device Manager would show which driver it is using.

View solution in original post

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3 REPLIES 3

‎06-12-2017 07:25 AM

HP Recommended

I do not think there are specific drivers for USB 3.0.  If this is a USB 3.0 storage device that is not being recognized, check if it is recognized in the Windows Disk Management utility.  Also check for an unknown device in Device Manager.  You might also try reinstalling the chipset drivers for your laptop.

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‎06-12-2017 10:01 AM

HP Recommended

Thanks for the rapid reply.

This isn't a storage device as such, rather an ethernet adapter connecting to the network.

The issue is that when using a USB ethernet adapter on USB 2.0 it successfully builds and updates via SCCM, but via USB 3.0 the behaviour is inconsistent.

Does this detail change your view?

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‎06-12-2017 11:01 AM

HP Recommended

I guess since it is a USB ethernet adapter, it would need to use its own network driver which may not support USB 3.0 fully, I'm not sure.  You might try researching that driver if you have not already.  Device Manager would show which driver it is using.

Was this reply helpful? Yes No
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