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Student
Posts: 1
Member Since: ‎06-26-2016
Message 1 of 2 (94 Views)

Where hard reset button on a hp model 15-n020us

Where is the hard reset button on my HP touchsmart laptop it all Of a sudden just stopped taking a charge got a brand new power cord n nothing the lil light beside the plug in don't even light up anymore to tell u that it is charging!! Did try to take out the battery and plug it in to c if it would turn on that way like I have seen few people mention But it did absolutely nothing but if anyone has any suggestions for me to try please let me no will try anything about now computer only like 2yrs old
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Member Since: ‎11-12-2008
Message 2 of 2 (79 Views)

Re: Where hard reset button on a hp model 15-n020us

 

No hard reset button. This is the process.

1-remove power cord and battery

2-press power button for 30 seconds

3-reinstall only power cord for first startup.

4-try to power on

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