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‎01-11-2021 12:59 PM

HP Recommended
Product: Hp Pavilion x360 Convertible 15-dq0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi! I need a replacement keyboard because I spilled coffee all over mine and its ruined (yay). Problem is, I can't find one, and I don't trust Amazon. I can replace it myself. Does anyone have a direct link I could use to find one? I wasn't able to find the part in the Hp Store. That doesn't mean it isn't there though, I could have overlooked it. It is also the keyboard that has a backlight. Any help would be appreciated!

2 people had the same question
5 REPLIES 5

‎01-11-2021 01:15 PM

HP Recommended

@danitheninja 

 

The first thing is you would not get one from HP because for newer machines (like yours) HP supplies the whole top cover, not keyboard alone.

 

I may be able to find the right part (whole top) for you but I need to know what is your 15-dq0xxx ?  Please use the following way to find out the model/product of your machine


                https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎01-11-2021 01:21 PM - edited ‎01-11-2021 01:24 PM

HP Recommended

@banhien

 

It says the product number is: 5MS62AV. The name is Hp Pavilion x350 15t-dq000 CTO. Does this help?

 

Dani

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‎01-11-2021 02:16 PM

HP Recommended

@danitheninja 

 

It is a CTO machine therefore you have to match color, language ... of your machine using the following list (keyboard - internal)

 

                   https://partsurfer.hp.com/Search.aspx?searchText=5MS62AV

 

All parts are N/A from HP therefore you have to use part # and search elsewhere. I Googled few places but unsuccessful, you may have to ending up with Amazon

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎01-11-2021 05:08 PM - edited ‎01-11-2021 05:09 PM

HP Recommended

@banhien

 

Thank you, do you think this one would work?

 

https://www.ebay.com/itm/HP-Pavilion-x360-15-dq-15-dq100-Palmrest-keyboard-Assembly-L51365-001/16450...

 

Bests

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‎01-11-2021 05:12 PM

HP Recommended

Or this one?

https://www.ebay.com/itm/HP-Pavilion-x360-15-dq-Palmrest-Touchpad-Backlit-Keyboard-460-0CF0H-0002-Gr...

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