Which blown fuse is it? battery , adaptor or motherboard?

[msh1899]

Test Version	1.17.8.0
Test Id	a088469f-b159-4d7e-b4f9-0f1ed77a95af
Instance	1
Start Time	2022-09-28T03:06:35.1175566+05:30
Execution Duration	00:01:06.6527246
Result	Execution Failed
Error Code	1
Failure Id	94Q8XD-000B8F-XD7WMF-C6AL13

Battery Check Result: 13

Devices Supported: 1

Device Count: 1

Primary_AC Power On: True

Primary_AC Adapter OK: True

Primary_AC Adapter Status: False

Primary_Test Result: BLOWN FUSE

Primary_Design Capacity: 32 WHr

Primary_Full Charge Capacity: 32 WHr

Primary_Remaining Capacity: 17 WHr

Primary_Max Error: 100

Primary_Cycle Count: 1

Primary_Temperature: 27 deg C

Primary_Voltage: 15289 mV

Primary_Current: 0 mA

Primary_Design Voltage: 14600 mV

Primary_Status: 192

Primary_Serial Number: xxxxxxxxxx

Primary_Manufacturer Name: 13142

Primary_Battery CT Number: abcdefghijklmn

Primary_Warranty: 1

Primary_Calibration Type: 3

Primary_Charge Control: Supported

Primary_Temp Charge: True

Primary_Charge Test: True

Primary_Charge Capacity: 100

Primary_Temp Alarm: False

Primary_Deep Discharge: False

Primary_Full Charge: False

Primary_Full Charge Status: False

Primary_Battery Charge: True

Primary_Design CycleCount: 300

My laptop was old 2015 model , i replaced it with new battery yet the new battery has the same problem as the old one. it doesn't get charged. The laptop doesn't work on battery it directly works on AC adapter. i tried all the other troubleshooting method mentioned in this hp community. Hard Reset, BIOS , reboot, drained static current, Battery ACPI in device manager. nothing seems to be working.

[ub6424]

Hello @msh1899 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name
Version
System Model
System SKU ( equals HP product number (p/n) )
Processor
BIOS Version/Date

(2) Please report your results

[msh1899]

Thanks for replying .

here are the results. Hope you can assist me further.

OS Name- Microsoft Windows 10 Pro

Version- 10.0.18363 Build 18363

System Model- HP Notebook

System SKU- N4F84PA#ACJ

Processor- Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz, 2100 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date- Insyde F.27, 07/05/18

[ub6424]

---

@msh1899 wrote:

My laptop was old 2015 model , i replaced it with new battery  yet the new battery has the same problem as the old one. it doesn't get charged. The laptop doesn't work on battery it directly works on AC adapter. i tried all the other troubleshooting method mentioned in this hp community. Hard Reset, BIOS , reboot, drained static current, Battery ACPI in device manager. nothing seems to be working.

---

This is not good sign.

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

- Focus on Components test (AC Adapter / Battery)

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[msh1899]

Dear Sir/Ma'am

My query includes the test results of HP HARDWARE DIAGNOSTIC TEST. 

kindly go through the introductory question. I put the test results there itself. Along with failure Id.