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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Notebook - 15-ac098tu
Microsoft Windows 10 (64-bit)
Test Version1.17.8.0
Test Ida088469f-b159-4d7e-b4f9-0f1ed77a95af
Instance1
Start Time2022-09-28T03:06:35.1175566+05:30
Execution Duration00:01:06.6527246
ResultExecution Failed
Error Code1
Failure Id94Q8XD-000B8F-XD7WMF-C6AL13
Battery Check Result: 13
Devices Supported: 1
Device Count: 1
Primary_AC Power On: True
Primary_AC Adapter OK: True
Primary_AC Adapter Status: False
Primary_Test Result: BLOWN FUSE
Primary_Design Capacity: 32 WHr
Primary_Full Charge Capacity: 32 WHr
Primary_Remaining Capacity: 17 WHr
Primary_Max Error: 100
Primary_Cycle Count: 1
Primary_Temperature: 27 deg C
Primary_Voltage: 15289 mV
Primary_Current: 0 mA
Primary_Design Voltage: 14600 mV
Primary_Status: 192
Primary_Serial Number: xxxxxxxxxx
Primary_Manufacturer Name: 13142
Primary_Battery CT Number: abcdefghijklmn
Primary_Warranty: 1
Primary_Calibration Type: 3
Primary_Charge Control: Supported
Primary_Temp Charge: True
Primary_Charge Test: True
Primary_Charge Capacity: 100
Primary_Temp Alarm: False
Primary_Deep Discharge: False
Primary_Full Charge: False
Primary_Full Charge Status: False
Primary_Battery Charge: True
Primary_Design CycleCount: 300
 
My laptop was old 2015 model , i replaced it with new battery yet the new battery has the same problem as the old one. it doesn't get charged. The laptop doesn't work on battery it directly works on AC adapter. i tried all the other troubleshooting method mentioned in this hp community. Hard Reset, BIOS , reboot, drained static current, Battery ACPI in device manager. nothing seems to be working.
 
 
 
4 REPLIES 4
HP Recommended

Hello @msh1899 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

 

Version

 

System Model

 

System SKU

( equals HP product number (p/n) )

 

Processor

 

BIOS Version/Date

 

 

(2Please report your results

HP Recommended

Thanks for replying .

here are the results. Hope you can assist me further.

 

OS Name- Microsoft Windows 10 Pro

Version- 10.0.18363 Build 18363

System Model- HP Notebook

System SKU- N4F84PA#ACJ

Processor- Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz, 2100 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date- Insyde F.27, 07/05/18

HP Recommended

@msh1899 wrote:
 
My laptop was old 2015 model , i replaced it with new battery  yet the new battery has the same problem as the old one. it doesn't get charged. The laptop doesn't work on battery it directly works on AC adapter. i tried all the other troubleshooting method mentioned in this hp community. Hard Reset, BIOS , reboot, drained static current, Battery ACPI in device manager. nothing seems to be working.

This is not good sign.

 

(1Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

 

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

- Focus on Components test (AC Adapter / Battery)

 

(3Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

Dear Sir/Ma'am

My query includes the test results of HP HARDWARE DIAGNOSTIC TEST. 

kindly go through the introductory question. I put the test results there itself. Along with failure Id.

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