Why Do HP Claims that HP ENVY 17 Leap Motion SE NB PC has USB 3.0 Ports ?

[JigneshDesai]

The Maiteance and Service Guide of HP ENVY 17  says that the laptop is uing HM55 Express Chipset. 

In the First Place, There is no way to confirm this, because system information seems manipulated.

BaseBoard Manufacturer:   Hewlett-Packard
BaseBoard Model:    Not Available
BaseBoard Name:    Base Board

Reference : 
http://ark.intel.com/products/75119/Intel-Core-i7-4702MQ-Processor-6M-Cache-up-to-3_20-GHz#@compatib...

Secondly the recommended chipset for Intel® Core™ i7-4702MQ Processor  is

a. HM87

b. QM87

c. HM86

Then how come HP has used older motherbaord HM55 Express Chipset ?

Reference

http://ark.intel.com/compare/43183,75528,75525,75531

Thirdly as per the comparision of Tech Specification, HM55 Express Chipset Does not have support for USB 3.0 Ports

The USB Revision No Mentioned is 2.0.

Then How come HP Claims that their HP ENVY 17  Which using HM55 Express Chipset has 3.0 Ports ?

Even Ports Color is not Blue on thier laptop.

Can you give Justification please. ?

Regards

Jignesh.

[banhien]

Hi,

What is your machine ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

[JigneshDesai]

Hello Mr. Banhien,

I am sorry to say, either you have not understood my question or You have not given enough time to read it carefully.

There are 3 distinctive questions about Motherboard Chipset and USB Ports with some facts findings.

Please read them carefully.

Regards

[banhien]

Hi,

Sorry, you have not read my question carefully, without your machine/product information I can't say anything.

Updated: Probably you still can't work out what is your machine. Now I'm talking about my old loan machine which was an HP ENVY 17-j100 Leap Motion SE Notebook PC .

Note : HP ENVY 17-j100 is a series of many machines/products because they can be from J100aa to J199zz. The following manual say this series uses  Intel HM87 Express Chipset. (page #1)

     http://h10032.www1.hp.com/ctg/Manual/c04091762.pdf

Manual also shows all machines have:  2 USB 3.0 on the left side (#5 and #6 port #5 also is a charging port).

   

and 2 more USB 2.0 ports on the right.

 Now all I can say: you are finding wrong facts.

Again, without knowing your machine I have to pick a series.

Regards. 

[JigneshDesai]

Below is the information from Fn-ESC

Product name:HP ENVY 17 Leap Motion SE NB PC

Product number:F2D12PA#ACJ

BIOS:F.63-06/10/2014

Keyboard revision:KBC Version 93.51

Total memory:8.00 GB

Processor name:Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz

Advance Page:

OS Name Microsoft Windows 8.1 Single Language
Version 6.3.9600 Build 9600
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name HPWORK
System Manufacturer Hewlett-Packard
System Model HP ENVY 17 Leap Motion SE NB PC
System Type x64-based PC
System SKU F2D12PA#ACJ
Processor Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.63, 10-06-2014
SMBIOS Version 2.7
Embedded Controller Version 147.81
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Not Available
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale India
Hardware Abstraction Layer Version = "6.3.9600.17196"

Now You have the information you need.      Now you let me know exact steps, How to find out ChipSet Information from the system.

Regards

[banhien · Accepted solution]

Hi,

Your machine is an HP ENVY 17-j102tx. Its specs:

    http://support.hp.com/us-en/document/c04014972

The specs says it has •4 SuperSpeed USB 3.0 (1 for USB Boost)

(No need to be blue, SS symbol should tell the same thing)

It use same Maintenance and Service Guide for the J100 series

    http://support.hp.com/us-en/product/HP-ENVY-17-Notebook-PC-series/5442842/model/6413157/manuals

Hope this clears all your findings/facts.

Chipset information is on page #1 of the manual.

Regards.