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‎03-19-2023 08:28 PM

HP Recommended
Product: HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2K4Y7AV)

My battery has been running for a month with an INCOMPLETE DISCHARGE, it has been discharging ONLY up to 40-50% all this time and then I connect the charger, so 30 cycles of INCOMPLETE discharge-charging have already passed, but the diagnostics says that the battery is OK, why does the battery not request calibration in diagnostics? When will she request calibration? Full capacity - 41 (85%), remaining capacity - 35 (100%)

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1 REPLY 1

‎03-21-2023 12:49 PM

HP Recommended

Hi @ArtsiomRyzhanki,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing battery calibration issues with your HP Pavilion 15.6 Inch Laptop PC 15-Eh1000 (2K4Y7AV).

 

Please follow the steps from this document to calibrate the battery manually.

 

I hope this helps.

Take care and have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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