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Thusal06
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Why is my laptop gets so hot?

HP Recommended
Envy x360 13
Microsoft Windows 10 (64-bit)

Hey, I got an HP Envy x360 13, which is less than a month old. But I have a problem, it got the latest 11th i7 1165G Processor. But my laptop gets hot under the keyboard. But there's a fan under it, it seems to be working, but the laptop gets hot very soon. I looked at the two vents underside of the keyboard, one vent is open and other one is closed. I don't know if that's the problem. Do you know a solution for this?

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Echo_Lake
HP Support Agent
HP Support Agent
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@Thusal06

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
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ECHO_LAKE
I am an HP Employee

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