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‎09-10-2020 07:33 AM

HP Recommended
Product: hp 15-bs658tx
Operating System: Microsoft Windows 10 (64-bit)

I have bought a hp 15-bs658tx on 2 years back in hp showroom in india ( tamilnadu, tiruppur ). My problem is why the graphics card is radeon r5 m330 instead of radeon 520 .They shown in the menu book it is radeon 520 but my friend told me yesterday that it is not radeon 520 with the help of cpu-z.

 

And my laptop screw is got spinning ( only one ). I cant remove the screw to upgrade ram.And this the first time i am dismantling the laptop but it is already broken.

 

Is my laptop support nvme m.2 ssd .And please specify the maximum capacity that i can insert like 250gb or 512gb.

1 person had the same question
1 REPLY 1

‎09-12-2020 10:50 AM

HP Recommended

@BEASTDSK

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, After reading your post, I did go through the Product specifications of your product and found that you have 

AMD Radeon™ 520 Graphics (2 GB DDR3 dedicated) installed on this PC. However, due to AMD driver update the name of the AMD Radeon changed and it's normal. As we have limited support boundaries in the support community as of now.
 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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