Will my laptop pavilion 17-e019dx work with 12 or 16 gb of RAM?

[Smith12]

Hi! I have pavilion 17-e019dx and I want upgrade my RAM up to 12gb or 16gb, but in specification of this laptop written that laptop supported only 8gb of RAM. Who somebody have this laptop that work with 12gb or 16gb of RAM? What you have bios version, model of RAM?

[GBL84]

Hello @Smith12,

Welcome to FORUM !!

Your PC will support upto 8GB of RAM MAX.

Specs : https://support.hp.com/in-en/document/c03996822

Kindly read this Its been tested: 

http://www.crucial.com/usa/en/compatible-upgrade-for/HP---Compaq/pavilion-17-e019dx

http://www.memorystock.com/memory/HewlettPackardPavilion17e019dx.html

Hope this helps, for any further queries reply to the post and feel free to join us again !!

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Thank You,

GBL84

I am not an HP Employee 

[Smith12]

But why in service guide link writed on 6 page that laptop supports 12 gb of ram?

[visruth]

Sorry to jump in,

Manual: http://h10032.www1.hp.com/ctg/Manual/c04069163

It should take upto 12gb or even 16gb max (two 8gb sticks).

Manual of this model series says 12gb max, but I have to think it would work at 16gb max even

My Pavilion series also has a similar 12gb max Manual, but 16gb is easily working at present.

I'll not rely on specifications page in case of upgrades.

[Smith12]

---

@visruth wrote:

Sorry to jump in,

Manual: http://h10032.www1.hp.com/ctg/Manual/c04069163

It should take upto 12gb or even 16gb max (two 8gb sticks).

Manual of this model series says 12gb max, but I have to think it would work at 16gb max even

My Pavilion series also has a similar 12gb max Manual, but 16gb is easily working at present.

I'll not rely on specifications page in case of upgrades.

---

If you laptop working with 16 gb of RAM, can will you me say you bios version and memory model?

[visruth · Accepted solution]

This is my notebook: https://support.hp.com/in-en/document/c04031376

I did it in 2014, first from 4gb to 8gb then to 16gb. I'm not remembering the BIOS version. I had updated to latest one recently before giving it to my bro in law.

Memory was Hynix 1600MHz DDR3L PC3L 128000 RAM.

The exact same issue you're facing was one of my initial query in this forum. And HP expert @Huffer suggested me to go ahead with the upgrade regardless of BIOS version. And it worked.

[Smith12]

I upgraded my RAM added 8gb Crucial 1600MHz 1.35v and now i have 12gb of RAM. Anyway i leave my bios version F.24 Thanks for help.

[visruth]

You're welcome.

Glad that everything worked out.

[yaterbob]

I also have a Pavilion 17-e019dx intel i5 with 4GB of Ram installed. I went ahead and used a new/used 2x8 16GB chip set I had from another laptop. Works perfect and without any issues. Thanks for the information. 

[visruth]

Great to know it's working for you @yaterbob

Thank you!