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DasaAppalasawmy
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Will upgrading RAM void my hp laptop warranty?

Hp notebook
Microsoft Windows 10 (64-bit)
My laptop is under warranty(got 2yrs left) and I want to upgrade its ram. It is currently 4gb, and i want to upgrade to 8gb. However, it is a new hp model and the ram is behind the keyboard. So a lot of dissassembling has to be done. How can I upgrade without voiding the warranty? Should I take it to the shop I bought it and ask them to upgrade it? What is the solution to upgrade ans keep warranty intact?
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Will upgrading RAM void my hp laptop warranty?

Could we have the model number? 

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DasaAppalasawmy
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Will upgrading RAM void my hp laptop warranty?

Product name : Hp Notebook
Peoduct number : K3E64EA#BH5
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Will upgrading RAM void my hp laptop warranty?

15-ac104nia is the model. 

 

Technically, the memory is non-customer upgradeable. Here is the Service Manual:

 

Manual

 

Memory upgrade requires removal of the back panel and it is not necessary to remove the motherboard. We cannot speak for HP so the best I can tell you is that HP could void the warranty if you open the back panel. Odds are they will not as long as the job is done well and no damage results. If it were my laptop I would not hesitate to open the back panel and upgrade the memory. 

 

We here at the Forum have tried to get a more definitive statement on this from HP, but for now that is the best we can do. 

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Shiawase
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Will upgrading RAM void my hp laptop warranty?

14-ar002TU  Can you please help me also on the same subject.

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Will upgrading RAM void my hp laptop warranty?

Please start your own thread. I can say I have not officially received any definitive statement but have been advised by a "highly placed source" who shall not be identified that your warranty is safe if you do the memory upgrade without damage to the computer. 

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Shiawase
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Will upgrading RAM void my hp laptop warranty?

Thank you so much. 

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Will upgrading RAM void my hp laptop warranty?

 

> 14-ar002TU  Can you please help me also on the same subject.

 

Please start your own thread.

 

However, first use the Windows "Task Manager" and "Process Monitor" tools to see if your computer is using all of the current RAM.  If not, then spending money to add RAM that will be "superfluous" is a waste (of beer-money).  🙂

 

 

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