04-16-2016 10:57 AM
04-17-2016 05:25 AM - edited 04-17-2016 05:25 AM
15-ac104nia is the model.
Technically, the memory is non-customer upgradeable. Here is the Service Manual:
Memory upgrade requires removal of the back panel and it is not necessary to remove the motherboard. We cannot speak for HP so the best I can tell you is that HP could void the warranty if you open the back panel. Odds are they will not as long as the job is done well and no damage results. If it were my laptop I would not hesitate to open the back panel and upgrade the memory.
We here at the Forum have tried to get a more definitive statement on this from HP, but for now that is the best we can do.
01-31-2017 05:30 PM
Please start your own thread. I can say I have not officially received any definitive statement but have been advised by a "highly placed source" who shall not be identified that your warranty is safe if you do the memory upgrade without damage to the computer.
01-31-2017 06:32 PM
> 14-ar002TU Can you please help me also on the same subject.
Please start your own thread.
However, first use the Windows "Task Manager" and "Process Monitor" tools to see if your computer is using all of the current RAM. If not, then spending money to add RAM that will be "superfluous" is a waste (of beer-money). 🙂