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Level 3
44 31 1 10
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Solved!

Will upgrading laptop RAM myself void the warranty?

HP Recommended
Spectre x360 Convertible Laptop - 15t-eb100 touch
Microsoft Windows 10 (64-bit)

I'm considering the purchase of a new Spectre x360 laptop, but in the customization options there are no memory options. The only available option is 16GB. I know for a fact that the system is physically capable of supporting up to 64GB and my requirement is for a minimum of 32GB RAM.

 

I need to know whether replacing the RAM myself will void the warranty.

 

In the past, I have typically waited until the warranty had expired before upgrading RAM, but in this instance, I will will need the additional memory right from the start.

 

Multiple other computer companies specifically state that replacing RAM in their systems does not void the warranty so long as the act of replacing the RAM does not damage any other part of the system. However, I see no official policy from HP on this topic.

 

Thanks in advance for any help!

 

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Level 21
Level 21
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Hi:

 

Below is the link to the service manual for the 15-eb model series.

 

Maintenance and Service Guide HP Spectre x360 15 Convertible PCIMPORTANT! This document is intended ...

 

It appears that the memory is onboard (soldered, not upgradable), and models are sold with either 8 GB or 16 GB memory configurations.  See chapter 1.

 

If you look at chapter 3 of the manual, there is a list of different motherboards with the onboard memory capacities.

 

If you look at the component removal and replacement section (chapter 5) of the manual, there is no procedure to remove or replace the memory.

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Level 3
44 31 1 10
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Paul, thanks for the info. That's really interesting because I look at the service manual about 2 days ago - even made doubly sure I was looking at the right one - and it showed the procedure for replacing the memory. I can only assume that HP must have been linking to the wrong service manual.

 

I was very careful to make sure that I had the right manual because I found interesting that the description of the system in the sales area described the memory as "onboard" which typically means soldered on.

 

Well, thanks for pointing this out. As much as I hate Dell, I may have no choice but to go back to them. Can't understand why HP would cripple this system by not making more memory available.

 

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Level 21
Level 21
126,490 116,671 18,951 28,939
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You're very welcome.

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