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‎07-03-2022 08:33 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,


I have multiple entries in files C:\Recovery\OEM\LOGS\SYSTEM.SAV
structured as follows (with some data removed as <removed> - I dont know how confidential are those):
12:45:57:104, BackgroundSys start
12:45:57:111, Create Sys as Protected Process: True
12:45:57:198, SSID: <removed>
12:45:57:204, Platform: <removed>
12:45:57:205, PartialDisplay Support: True
12:45:57:205, Magnifier Support: False
12:45:57:205, Platform: <removed>
12:45:57:205, SmartCamera Support: True
12:45:57:206, Platform: <removed>
12:45:57:206, DisplayControl Support: True
12:45:57:218, HPCC.Sys.PartialDisplay loaded
12:45:57:223, HPCC.Sys.SmartCamera loaded
12:45:57:290, HPCC.Sys.DisplayControl loaded
12:45:57:343, Set GetVidPids something went wrong System.NullReferenceException: Odwołanie do obiektu nie zostało ustawione na wystąpienie obiektu.
w HPCC.Sys.DisplayControl.IntelElpModel.GetVidPids(DisplayVidPid[]& displayVidPids, Int32& length)
12:45:57:343, HPCC.Sys.DisplayControl.CheckElpSupport(): Not support ELP
12:45:57:421, PartialDisplay receives command'SetClientInfo', ContentType'HPCC.Bg.CommonLib.BackgroundSysPipe.Content.ClientInfoContent', Content'HPCC.Bg.CommonLib.BackgroundSysPipe.Content.ClientInfoContent'
12:45:57:423, SmartCamera receives command'SetClientInfo', ContentType'HPCC.Bg.CommonLib.BackgroundSysPipe.Content.ClientInfoContent', Content'HPCC.Bg.CommonLib.BackgroundSysPipe.Content.ClientInfoContent'
12:45:57:426, DisplayControl receives command'SetClientInfo', ContentType'HPCC.Bg.CommonLib.BackgroundSysPipe.Content.ClientInfoContent', Content'HPCC.Bg.CommonLib.BackgroundSysPipe.Content.ClientInfoContent'
12:45:57:429, PartialDisplay receives command'SetPartialDisplay', ContentType'HPCC.Cross.Sys.PartialDisplaySettings', Content'HPCC.Cross.Sys.PartialDisplaySettings'
12:45:57:434, HPCC.Sys.PartialDisplay.StopDimming()
12:45:57:435, SmartCamera receives command'SetPartialDisplay', ContentType'HPCC.Cross.Sys.PartialDisplaySettings', Content'HPCC.Cross.Sys.PartialDisplaySettings'
12:45:57:435, DisplayControl receives command'SetPartialDisplay', ContentType'HPCC.Cross.Sys.PartialDisplaySettings', Content'HPCC.Cross.Sys.PartialDisplaySettings'
12:45:57:436, PartialDisplay receives command'RequestElpSupportCheck', ContentType'', Content''
12:45:57:437, SmartCamera receives command'RequestElpSupportCheck', ContentType'', Content''
12:45:57:438, DisplayControl receives command'RequestElpSupportCheck', ContentType'', Content''
12:45:57:445, SendToClient 0:ResponseElpSupport@false
12:45:57:445, Command.ResponseElpSupport response as False
12:45:57:447, PartialDisplay receives command'SetELP', ContentType'System.Boolean', Content'False'
12:45:57:448, SmartCamera receives command'SetELP', ContentType'System.Boolean', Content'False'
12:45:57:449, DisplayControl receives command'SetELP', ContentType'System.Boolean', Content'False'


Why is the error occuring and is this a security concern?

Category:
1 person had the same question
10 REPLIES 10

‎07-03-2022 09:26 AM

HP Recommended

Hello @MT61 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

 

or

 

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32msinfo32

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No

‎07-03-2022 09:30 AM

HP Recommended

product number (p/n): 37K32EA#AKD

Was this reply helpful? Yes No

‎07-03-2022 09:42 AM

HP Recommended

Hello @MT61 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.26 Rev.A24.6 MBMar 21, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Update drivers

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.A0.5 MBSep 26, 2020Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.B17.3 MBAug 3, 2021Download

Intel Thunderbolt Controller Driver

1.41.1094.0 Rev.B18.4 MBMay 20, 2021Download

 

(3) Reboot !

 

(4) Update graphics driver

Intel High-Definition (HD) Graphics Driver

30.0.100.9864 Rev.D475.3 MBSep 22, 2021Download

HP Display Control

4.8.67.0 Rev.A41.6 MBMay 5, 2022Download

 

(5) Reboot and test again ... 😊

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No

‎07-04-2022 04:56 AM

HP Recommended

No changes in behaviour, it is logged every 7-10 minutes. Can this functionality be disabled?

Was this reply helpful? Yes No

‎07-04-2022 05:06 AM

HP Recommended

Hello @MT61 

 

@MT61 wrote:

Why is the error occuring and is this a security concern?

This is a background service that needs to be identified...

Can you send a screenshot of the Windows event log that shows this error?

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No

‎07-04-2022 07:28 AM

HP Recommended

I have bugs in text file 20220704HpccSysLog.txt

14:18:31:089, PartialDisplay receives command'SetELP', ContentType'System.Boolean', Content'False'
14:18:31:089, SmartCamera receives command'SetELP', ContentType'System.Boolean', Content'False'
14:18:31:089, DisplayControl receives command'SetELP', ContentType'System.Boolean', Content'False'

Was this reply helpful? Yes No

‎07-04-2022 07:33 AM

HP Recommended

Hello @MT61 

 

Do you have a clean <windows device> manager without 'unknown devices' ( yellow exclamation mark ) ?

 

best regards

Was this reply helpful? Yes No

‎07-04-2022 11:58 AM

HP Recommended

There is a device hidden and unknown
Device SWD\WPDBUSENUM\{37e414e3-fabd-11ec-a554-806e6f6e6963}#0000000000000000 requires further installation.

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‎07-04-2022 12:17 PM

HP Recommended

Sigverif returns

MT61_0-1656958627297.png

 

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