cancel
Showing results for 
Search instead for 
Did you mean: 
hsb2
New member
1 0 0 0
Message 1 of 2
58
Flag Post

Windows 10 Laptop does not charge

HP Recommended
HP Pavilion x12 Touchscreen/Tablet Laptop

It’s a Windows 10 Laptop. It doesn’t charge at all, and now it has lost all its battery and does not turn on either. All 3 tested chargers don’t work either

1 REPLY 1
WAWood
Level 16
Level 16
30,523 30,430 2,782 6,719
Message 2 of 2
Flag Post
HP Recommended

@hsb2 

Understand what you're saying -- but I don't know what it is you expect us here to do about it.  The chargers don't work and the battery is dead -- so clearly, both need to be replaced.

 

If the laptop is still under the original one-year warranty, you can use the contact information below to contact HP to schedule a repair:

 

https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

 

But if it is no longer under warranty, then you will have to get it repaired on your own.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation