• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Envy DV6
Microsoft Windows 10 (64-bit)

Hi all,

 

I am trying to make a brand new installation of Windows 10 on a new Crucial MX500 SSD, on a HP Envy DV6 7301EL. I have a BIOS screenshot (below).

 

I have tested the SSD on another machine, and it works correctly. I have created a Windows 10 install DVD by using Microsoft's Media Creation Tool (version 2004).

 

When I run the Windows 10 installer, it gets up to the point where I would select a drive, and then it tells me that no drives are detected (the drive list is empty).

 

I have tried using both legacy and non-legacy mode.

 

What can I do?

 

IMG_20200818_194523.jpg

1 REPLY 1
HP Recommended

For some reason, the screenshot isn't showing any more in my post. Here it is:

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.