06-19-2019 05:53 PM
Spectre 360 convertible 15 PN 2FW62AV Current Windows 10 version 1803 installed on 6/20/18 while attempting to update to version 1903 I receive the following error message ( This PC Can't Run Windows 10 ) Contact your PC Manufacturer to see if you can update system BIOS It also happened with the last Feature update attempt I believe 1809 many attempts all unsuccessful. It has no issues with updating monthly security updates etc.. for current vers 1803
Solved! Go to Solution.
06-22-2019 10:06 AM
Welcome to the HP Support Community!
I recommend you update the BIOS from the below link and then try updating Windows.
Follow the steps in the below article to update the BIOS.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
06-22-2019 01:04 PM
That did resolve my update issue, I sincerely appreciate your interest and help. I would have thought the auto hp updates would have notified me to update BIOS , with that, I thought it was a Windows issue, However as per your instructions I was able to update BIOS and the windows updates went through trouble free. Again Thanks So Much for your time.