Windows 10 ver 1709 update diabled Fingerprint sensor on HP A3E82AV (PAVILION dv6t-7000)

[trm972]

Windows 10 ver 1709 update diabled Fingerprint sensor on HP A3E82AV (PAVILION dv6t-7000).

Followed MSFT Windows Hello fix (https://www.kapilarya.com/fix-windows-hello-isnt-available-on-this-device-windows-10) but still doesn't work.

MSFT Windows 10 trobleshooting sites all say Validity Fingerprint sensor driver (mine is ver 2.2,   PID=0018)  needs to be updated.

Can you provide a link to a Validity sensor deriver that works with Windows 10 Hello that is compatible with HP A3E82AV (PAVILION dv6t-7000). Ver 2.2 is the only driver availble under drivers page for HP A3E82AV (PAVILION dv6t-7000)

[Barachiel · Accepted solution]

@trm972

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out. 🙂

I went through the post and I see that you've already performed most of the steps, Kudos to you on that. 😉

However, you may follow this link https://hp.care/2M1disz , and try installing it, and once done, re-start the computer and check if the finger print reader works. It might say it's for windows 8.1, but give it a try, it should work. 🙂

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[trm972]

Barachiel,

Thank you for your suggestion, it worked. 

All the best and thank you again.

[Barachiel]

@trm972

Thank you for responding,

It's great to have you back 😉

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

[trm972]

Barachiel,

A related issue has popped up since applying the fix.   The Popup window appears.

1) If I close the window it keeps popping back up

2) If I press GET STARTED, the SimplePass APP opens up for a second then automatically closes.

Either of the above occurs each time I log out and log back in.

HP SimplePass PopUp #1