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‎09-21-2017 06:13 AM

HP Recommended
Product: HP ProBook 650 G1 Notebook PC
Operating System: Microsoft Windows 7 (32-bit)

I have just done a full upload of Windows 7. I have lost internet connection. Device manager says that the Network Controller, PCI, PCI Simple Communications Controller, USB Controller etc, are all not working. I cannot connect to the internet on the Laptop. How do I identify which drivers to reinstall and once I find them how do I install them? Any help appreciated. The Network Controller Hardware ID is PCI\VEN_8086&DEV_088E&SUBSYS_40608086&Rev_24

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2017 06:19 AM - edited ‎09-21-2017 06:20 AM

HP Recommended

HI

 

 

 

You need this driver for wireless

 

https://downloadcenter.intel.com/download/25223/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

 

You also need the bluetooth driver for that model card...

 

https://downloadcenter.intel.com/download/25208/Intel-PROSet-Wireless-Software-for-Bluetooth-technol...

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

View solution in original post

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4 REPLIES 4

‎09-21-2017 06:19 AM - edited ‎09-21-2017 06:20 AM

HP Recommended

HI

 

 

 

You need this driver for wireless

 

https://downloadcenter.intel.com/download/25223/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

 

You also need the bluetooth driver for that model card...

 

https://downloadcenter.intel.com/download/25208/Intel-PROSet-Wireless-Software-for-Bluetooth-technol...

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎09-21-2017 06:21 AM

HP Recommended

Hi

 

For all other HP Hosted Drivers you can get on this link

 

https://support.hp.com/in-en/drivers/selfservice/hp-probook-650-g1-notebook-pc/5405400

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎09-21-2017 07:47 AM

HP Recommended

Once I go to the software and driver page for the ProBook 650 G1, how do I know which files to download if my Device Manager is now saying that the only devices that are not recognised are the PCI Device, the USB Controller and an Unknown Device? 

Was this reply helpful? Yes No

‎09-25-2017 08:55 AM

HP Recommended

You can check the Hardware ID of the device and check online or send it we can try to find out which is the device

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No
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