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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Windows Hello Face "We couldn't find a camera compatible wit...
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09-19-2020 01:07 AM
Accepted Solutions
09-19-2020 10:35 AM
Category Product Information > Select Specifications
Open the Specifications list
Look for your model in the list
Open the Specifications for your computer
Check to see if the Webcam / Camera is listed in the specification file
For example,
This model:
13-ay0000nc Product Specifications
does not include the IR camera option
Webcam | HP Wide Vision 720p HD camera with camera shutter and integrated dual array digital microphone |
What else?
Method – Use PartSurfer to check the components in your computer
PartSurfer might be able to tell you exactly which parts came with your computer.
- For best results, use the Serial Number for your search
- Reminder: Do NOT post private information (including serial number) here on the Community)
Open PartSurfer
- Select your Country
- Search for your computer / printer / device >> See HINT
- Need Help? Tab Self help > find and open the User Guide and FAQ
How to use PartSurfer:
- Select your region / country - PartSurfer must know your general location
- Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
Look the results for “WEBCAM”
NOTE: Some newer models may list the device as “camera”
What else?
Method - Check your computer to find the type of camera
Control Panel > icon view > Device Manager
Open Category Cameras
Method – Check Settings for “Windows Hello Face”
Settings > Accounts > Sign-in Options
If Windows Hello is not available, you will see a message:
Windows Hello Face
This options is currently unavailable - click to learn more
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 13-ay0000 x360 Convertible Laptop PC series
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You.
Answered? Click "Accept as Solution" .
09-19-2020 10:35 AM
Category Product Information > Select Specifications
Open the Specifications list
Look for your model in the list
Open the Specifications for your computer
Check to see if the Webcam / Camera is listed in the specification file
For example,
This model:
13-ay0000nc Product Specifications
does not include the IR camera option
Webcam | HP Wide Vision 720p HD camera with camera shutter and integrated dual array digital microphone |
What else?
Method – Use PartSurfer to check the components in your computer
PartSurfer might be able to tell you exactly which parts came with your computer.
- For best results, use the Serial Number for your search
- Reminder: Do NOT post private information (including serial number) here on the Community)
Open PartSurfer
- Select your Country
- Search for your computer / printer / device >> See HINT
- Need Help? Tab Self help > find and open the User Guide and FAQ
How to use PartSurfer:
- Select your region / country - PartSurfer must know your general location
- Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
Look the results for “WEBCAM”
NOTE: Some newer models may list the device as “camera”
What else?
Method - Check your computer to find the type of camera
Control Panel > icon view > Device Manager
Open Category Cameras
Method – Check Settings for “Windows Hello Face”
Settings > Accounts > Sign-in Options
If Windows Hello is not available, you will see a message:
Windows Hello Face
This options is currently unavailable - click to learn more
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 13-ay0000 x360 Convertible Laptop PC series
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up to say Thank You.
Answered? Click "Accept as Solution" .
Didn't find what you were looking for? Ask the community