Windows Hello Face "We couldn't find a camera compatible with Windows Hello Face'

[alpot]

Hi,

Does my notebook has IR?  How do I check?

Thanks.

Alf 

[Dragon-Fur · Accepted solution]

@alpot 

Category Product Information > Select Specifications

Open the Specifications list

Look for your model in the list

Open the Specifications for your computer

Check to see if the Webcam / Camera is listed in the specification file

For example,

This model:

 13-ay0000nc Product Specifications

does not include the IR camera option

Webcam

HP Wide Vision 720p HD camera with camera shutter and integrated dual array digital microphone

What else?

Method – Use PartSurfer to check the components in your computer

PartSurfer might be able to tell you exactly which parts came with your computer.

• For best results, use the Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM”

NOTE:  Some newer models may list the device as “camera”

What else?

Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 13-ay0000 x360 Convertible Laptop PC series 

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