11-19-2019 11:59 AM - last edited on 11-19-2019 12:15 PM by Cheron-Z
Case Number: The warranty status of my product is showing wrong. I have contacted the HP support many times. They have said it has been updated in the database but it has not yet updated online. Kindly look into the matter.
11-19-2019 12:14 PM
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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11-23-2019 12:28 PM
It looks like we haven't heard back from you for a while. Is everything ok? If you still need assistance please look for a private message from either me or one of the other "MODS" asking for key information. After you fill out the form, we can forward your case to the appropriate team within HP. thanks!