06-17-2019 02:32 AM
Hi i have installed upgraded to windows 10 64bit on my HP ENVY dv7-7300sg i have also updated the bios to the latest one, i have also tried the HP nvidia drivers that are last listed for download from hp for the HP ENVY dv7-7300sg , 2012 version (dont think they work with windows 10?), i do see the GT35M in device manager and have let windows update the driver also but i can not get into the nvidia control panel, i have also tried downloading the latest OEM drivers for nvidia all to no avail any help would be appreciated , many thanks for any replies
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06-19-2019 11:25 AM
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
- Like Updating NVIDIA drivers ( fixes the most of the problem)
- Reinstall your NVIDIA driver.
Let's perform Windows Update and HP Support Assistant: ( don't skip any steps even if performed earlier )
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool
- To open HP Support Assistant, double-click the HP Support Assistant icon .
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
06-20-2019 01:20 PM - edited 06-20-2019 01:24 PM
Thanks for your reply, what i found the solution for me that worked was a fresh install of Windows 10 , i used the new 1903 version of windows 10 and now i can accses the NVIDIA control panel using the drivers that windows 10 loaded during install