cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
lawson2
Level 2
9 7 2 0
Message 1 of 4
153
Flag Post
HP Recommended

Solved!

You are not currently attached to an nvidia gpu

HP ENVY dv7-7300sg
Microsoft Windows 10 (64-bit)

Hi i have installed upgraded to windows 10 64bit on my HP ENVY dv7-7300sg  i have also updated the bios to the latest one, i have also tried the HP nvidia drivers that are last listed for download from hp for the HP ENVY dv7-7300sg , 2012 version (dont think they work with windows 10?), i do see the GT35M in device manager and have let windows update the driver also but i can not get into the nvidia control panel, i have also tried downloading the latest OEM drivers for nvidia all to no avail any help would be appreciated , many thanks for any replies

Lawson

3 REPLIES 3
HP Support Agent
HP Support Agent
9,575 9,550 388 449
Message 2 of 4
126
Flag Post
HP Recommended

Solved!

You are not currently attached to an nvidia gpu

@lawson2
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

  • Like Updating NVIDIA drivers ( fixes the most of the problem)
  • Reinstall your NVIDIA driver.

Let's perform Windows Update and HP Support Assistant: ( don't skip any steps even if performed earlier )

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

lawson2
Level 2
9 7 2 0
Message 3 of 4
117
Flag Post
HP Recommended

Solved!

You are not currently attached to an nvidia gpu

Thanks for your reply, what i found the solution for me that worked was a fresh install of Windows 10 , i used the new 1903 version of windows 10 and now i can accses the  NVIDIA control panel using the drivers that windows 10 loaded during install

Reply
0 Kudos
HP Support Agent
HP Support Agent
9,575 9,550 388 449
Message 4 of 4
86
Flag Post
HP Recommended

Solved!

You are not currently attached to an nvidia gpu

@lawson2
I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation