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Common problems for Battery
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‎06-27-2017 03:19 AM

HP Recommended
Product: ZBOOK Studio G3
Operating System: Microsoft Windows 10 (64-bit)

The PC will not charge when the cable is in.


I purchased and used a docking station yesterday, HP Zbook 200W Thunderbolt 3 Dock.

It may seem that this fails after it was used. Have tried the standard charger that it came with, but it does not work either.


Tested the first steps in this guide, but stopped before step 5. removing the battery.

-Bios is updated to the last version, did it 5min ago.

-------------

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box and open the Device Manager

Step 03. Look for Batteries and expand it by clicking on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will be re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the power button for full 1 minute

Step 08. Go ahead and put the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

 

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Testing and Calibrating the Battery (Windows 😎

http://support.hp.com/us-en/document/c03325217

 

NOTE: UPDATE BIOS

2 REPLIES 2

‎06-27-2017 03:21 AM

HP Recommended

Not Charging

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‎06-27-2017 03:23 AM

HP Recommended

I want to test this full tutorial, but afraid waranty will be affected:

https://www.youtube.com/watch?v=d1iFJ7SBQtY

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