06-11-2016 09:36 AM
My battery does not last too long. It does between 2 or 3 hours. I read if you freeze it can make it longer but this people says do it on your risk. I tried HP web from UK and they do not have a battery replacement. Where may I buy a genuine HP G71 340US notebook.
My another issue is regarding my cable and adapter as they overheat (I have another HP minilaptop and it is cool per hours). I need to charge constantly my battery and the adapter is overheat. I bought my notebook in US in 2009 but as I live in UK I found it easily to buy a new cable and if I go to Spain I use a european plu cable. I AM AWARE ABOUT A LOT OF COMPLAINS ABOUT OVERHEAT and HP have a web for LS15 cord recall and apparently they are offering a replacement because of the OVERHEAT HAZARD but a return message states my adapter CT number is not affected but IT IS. As soon as I connect the adapter notebook and adapter overheats. When I am only on the battery doesn't happen.
Does anybody know how to resolve the problem of the adapter cable and get a new replacement battery in United Kingdom? Thanks for your help
06-13-2016 01:08 PM
Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!
I read your post about the battery/AC Adapter issue, and wanted to assist you!
In order to get the information you are looking for, you would need to contact HP Phone Support. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
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