administrator password hp pavilion g4

[bbtandc]

Product No. LF173UA#ABA

Model No. g4-1016dx

[DavidPK · Accepted solution]

Hi Becky,

There are Two options available.

1.  You can order a replacement set of Recovery Discs using the link below - these will reinstall the operating system, all required drivers and nearly all of the original software ( the exception often being trials of MS Office ).  They will also re-create all the original partitions, including the Recovery Partition.

Order HP Recovery Discs.

2.  Another option you could consider is to create your own Windows 7 installation disc.

Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).

An example of a COA Label can be seen Here.

You can create a Windows 7 installation disc yourself using another PC - just download the correct Disc Image ( this must be the same version that originally came with your notebook - this is listed as Windows 7 Home Premium 64bit ) from the link below and use an application such as ImgBurn ( Note: you may wish to de-select the additionalsoftware offerings during the installation of ImgBurn ) to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here.  The Windows Image source is Digital River.

Windows 7 Home Premium SP1 64Bit.

Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.

http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx

Additional drivers and software you may need can be found Here.

Best regards,

DP-K

[bbtandc]

Hi David,

Thank you so much! I was able to make the installation disc and so far so good!

If I had paid closer attention to your helpul replies earlier I would have realized  I needed to use dvd-r instead of cd-r discs and been done much sooner ....  it was a great learning experience though!

Thanks again!

Becky

[DavidPK]

Hi Becky,

You're welcome and glad it helped

All the best,

DP-K

[bbtandc]

Hi David....I'm back

Do you have any suggestions on which drivers I should download?

Thanks!

Becky

[DavidPK]

Hi Becky,

Open windows Control Panel and open Device Manager - look for any devices showing as 'Unknown' or with a yellow warning triangle.

For each of these 'problem' devices, right click on the device and select Properties.  Click the Details tab, choose Hardware Ids from the dropdown box and post back with the details shown under Value.  Repeat this for each problem device.

Regards,

DP-K

[bbtandc]

Hi David,

It looks like there are only two with issues:

Ethernet Controller

PCI/VEN 10EC&DEV_8136&SUBSYS_165C103C&REV_05

PCI/VEN 10EC&DEV_8136&SUBSYS_165C103C

PCI/VEN 10EC&DEV_8136&CC_020000

PCI/VEN 10EC&DEV_8136&CC_0200

&

PCI Device

PCI/VEN 10EC&DEV_5209&SUBSYS_165C103C&REV_01

PCI/VEN 10EC&DEV_5209&SUBSYS_165C103C

PCI/VEN 10EC&DEV_5209&CC_FF0000

PCI/VEN 10EC&DEV_5209&CC_FF00

Thank you

Becky

[DavidPK]

Hi Becky,

Download and install the following.

Realtek LAN Driver.

Realtek Card Reader Driver.

Regards,

DP-K

[bbtandc]

Thanks again David, you're a lifesaver!