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HP Recommended
Microsoft Windows 10 (64-bit)

after last windows 10 update my fingerprint not working

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@MSedeek 

 

To check for / verify / find a new driver for your computer, you need to know which of the thousands of HP computers you have.  I don't have that information (it has not been included in any of your correspondence).

 

 

Post Edits / Update

 

Without any way to verify, the following is based on your device "003F":

 

Read the Information / Description File

sp96234.cva

Note the support for Windows 10 versions.

 

If this is the right driver, download and save the Installation file:

sp96234.exe

 

If this is the right driver, you can use the "uninstall and delete" method shown below.

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

You can do this yourself, of course.

 

Device Homepage

NOTE:  Content depends on device type

Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

➡️ Open Support Home

Enter the name of your device

When the website opens for your computer:

Open category Software and Drivers

Expand the Driver List (click the Plus sign in the appropriate box)

and / or

Open the appropriate category: Driver-Keyboard, Mouse and Input Devices

 

Look for the Driver for your Synaptics Fingerprint 

 

 

If there is a new driver - or if there is a driver that you can use - download and save it to your computer.

 

If there is a new driver OR if there is a driver that you want to reinstall

AND

After you have saved / downloaded that driver package to your computer

AND

After you have verified that you can log into the computer using other than your fingerprint

then

You can uninstall and delete the existing driver from the Device Manager.

 

Next open File Explorer

Navigate to the folder in which you saved the downloaded package (likely your Downloads folder)

Double-tap on the installation package to install it.

After the driver is installed, Restart the computer and log in.

 

OR

If there is NO new driver and there is no listed (considered current) driver for your fingerprint reader displayed in your Software and Drivers website support, then you can Uninstall the existing driver but you should not (must not) Delete the existing driver from the Device Manager.

 

After the uninstall, Restart the computer and log in.

Restarting the computer will cause the Device Manager to find and reload the uninstalled driver using whatever driver version is stored in your Windows Operating System.

 

 

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

5 REPLIES 5
HP Recommended

@MSedeek 

 

You may need to update to a newer fingerprint reader driver.

 

For example

NOTE: This may or may not be relevant to your computer, reader sensor  hardware, and / or Operating System version.

 

Synaptics Fingerprint Driver (Windows 10 v1809 / v1903)

6.0.22.1111 Rev.C

5.0 MB

Jul 22, 2019

Download

 

Type: (Category)

Driver-Keyboard, Mouse and Input Devices

Version:

6.0.22.1111 Rev.C

Operating systems:

Windows 10 (64-bit)

Release date:

Jul 22, 2019

File name:

sp98547.exe

(5.0 MB)

Description:

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

Fix and enhancements:

- Provides the Microsoft WHQL Certified driver.

See full details HP's Terms of Use

Associated files

Associated files accompany the above software file

HP recommends downloading and reviewing README/Release Notes files before installing drivers, software and firmware.

Release Notes

 

➡️  Download

Previous version

 

 

 

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic  > Subtopic

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

HP Recommended

many thanks for your cooperation would you please help me to know my driver version or share the link for updated one

and tell if i need to remove the old one first

many thanks for ur support

Capture1.PNGCapture2.PNGCapture3.PNG

HP Recommended

@MSedeek 

 

To check for / verify / find a new driver for your computer, you need to know which of the thousands of HP computers you have.  I don't have that information (it has not been included in any of your correspondence).

 

 

Post Edits / Update

 

Without any way to verify, the following is based on your device "003F":

 

Read the Information / Description File

sp96234.cva

Note the support for Windows 10 versions.

 

If this is the right driver, download and save the Installation file:

sp96234.exe

 

If this is the right driver, you can use the "uninstall and delete" method shown below.

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

You can do this yourself, of course.

 

Device Homepage

NOTE:  Content depends on device type

Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

➡️ Open Support Home

Enter the name of your device

When the website opens for your computer:

Open category Software and Drivers

Expand the Driver List (click the Plus sign in the appropriate box)

and / or

Open the appropriate category: Driver-Keyboard, Mouse and Input Devices

 

Look for the Driver for your Synaptics Fingerprint 

 

 

If there is a new driver - or if there is a driver that you can use - download and save it to your computer.

 

If there is a new driver OR if there is a driver that you want to reinstall

AND

After you have saved / downloaded that driver package to your computer

AND

After you have verified that you can log into the computer using other than your fingerprint

then

You can uninstall and delete the existing driver from the Device Manager.

 

Next open File Explorer

Navigate to the folder in which you saved the downloaded package (likely your Downloads folder)

Double-tap on the installation package to install it.

After the driver is installed, Restart the computer and log in.

 

OR

If there is NO new driver and there is no listed (considered current) driver for your fingerprint reader displayed in your Software and Drivers website support, then you can Uninstall the existing driver but you should not (must not) Delete the existing driver from the Device Manager.

 

After the uninstall, Restart the computer and log in.

Restarting the computer will cause the Device Manager to find and reload the uninstalled driver using whatever driver version is stored in your Windows Operating System.

 

 

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

HP Recommended

done and solved

many thanks for support

appreciated

HP Recommended

@MSedeek 

 

You are welcome.

 

Happy Computing!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.