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Message 1 of 2
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after update bios to version F.22 Battery charge to 30 % only

HP Recommended
HP Pavilion Laptop 15-cs0xxx
Microsoft Windows 10 (64-bit)

Hello ..

 

i have a problem .. after update bios to version F.22 Battery charge to 30 % only 

i try to rollback to version F.21 but i see this msg ( This update is not compatible with this device ) 

 

. The battery life in work is only a year and a half  ( I don't think it's damaged )

. Attached is a picture of the battery test result

 

The battery is reporting a failure and needs to be replaced as soon as possible. Your battery may be covered by your HP Warranty.Please contact HP.
6BXL9F-9KUA8E-MFPXG1-C0B423 ) 

 

2020-09-26_09-03-25.jpg

please i need help .. thanks

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Haitham4Soft Welcome to HP Community!

 

I understand that you are facing issues with charging.

 

According to the failure code, the issue with the battery. The part has to be replaced.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.'

 

Or you can contact local stores for replacing the battery.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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