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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
LJ4763
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Solved!

at startup message "non-HP battery detected"

HP Recommended
Spectre x360Convertible 15
Microsoft Windows 10 (64-bit)

Less than one month after warranty expired upon startup I get a message "non HP battery detected".  Today I tried doing a battery check diagnostic and no battery detected.  (It seems I have a 'portable desk top' computer as it only works with the adapter plugged in. ) One question - what type of battery did HP put in this unit when it was built?  (I  paid a large amount of money for HP components.)

 

Spent time trying to find out how to order a new battery for this computer and all I get is a message that the model does not exist in the database.  Any idea how I can get a new battery?

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erico
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HP Recommended

Thanks.

Your notebook's  battery part number

L29184-005

Battery 6C 84Wh 3.64Ah LI SU0

 

 

HP Part surfer information for your notebook

https://partsurfer.hp.com/Search.aspx?searchText=4CJ41AV

 

Online sources for the battery. I recommend choosing one that has the best price and warrantied for one year.

https://www.google.com/search?q=L29184-005+Battery+6C+84Wh+3.64Ah+LI+SU0&rlz=1C1CHBF_enNL851NL852&oq...

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!

View solution in original post

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erico
Level 17
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49,587 12,121 4,816 13,161
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HP Recommended

Would you mind posting the complete product name or the product number?

 

Look on the bottom of the notebook to find both of those. You could also type system information  in the saecrch box while logged into Windows. Click on the  system information app that appears. Look for the SKU  in the list that appears and post it here in your next reply.

 

In order to  give you the information you need, we need specific identification of your HP product.

 

The main battery warranty is for one year.

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
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LJ4763
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The specific computer is HP Spectre x360 Convertible 15-df0xxx and the model /product number is 4CJ41AV.

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erico
Level 17
Level 17
49,587 12,121 4,816 13,161
Message 4 of 6
Flag Post
HP Recommended

Thanks.

Your notebook's  battery part number

L29184-005

Battery 6C 84Wh 3.64Ah LI SU0

 

 

HP Part surfer information for your notebook

https://partsurfer.hp.com/Search.aspx?searchText=4CJ41AV

 

Online sources for the battery. I recommend choosing one that has the best price and warrantied for one year.

https://www.google.com/search?q=L29184-005+Battery+6C+84Wh+3.64Ah+LI+SU0&rlz=1C1CHBF_enNL851NL852&oq...

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
Was this reply helpful? Yes No
LJ4763
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Thanks for the helpful information!

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rdwray1
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I just spent $53 for a new battery since there wasn't anything to tell me I had to buy from HP and I cannot get into BIOS, what's the answer?

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