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‎06-12-2020 12:18 PM

HP Recommended
Product: Spectre x360Convertible 15
Operating System: Microsoft Windows 10 (64-bit)

Less than one month after warranty expired upon startup I get a message "non HP battery detected".  Today I tried doing a battery check diagnostic and no battery detected.  (It seems I have a 'portable desk top' computer as it only works with the adapter plugged in. ) One question - what type of battery did HP put in this unit when it was built?  (I  paid a large amount of money for HP components.)

 

Spent time trying to find out how to order a new battery for this computer and all I get is a message that the model does not exist in the database.  Any idea how I can get a new battery?

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2020 08:32 PM

HP Recommended

Thanks.

Your notebook's  battery part number

L29184-005

Battery 6C 84Wh 3.64Ah LI SU0

 

 

HP Part surfer information for your notebook

https://partsurfer.hp.com/Search.aspx?searchText=4CJ41AV

 

Online sources for the battery. I recommend choosing one that has the best price and warrantied for one year.

https://www.google.com/search?q=L29184-005+Battery+6C+84Wh+3.64Ah+LI+SU0&rlz=1C1CHBF_enNL851NL852&oq...


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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5 REPLIES 5

‎06-12-2020 12:39 PM

HP Recommended

Would you mind posting the complete product name or the product number?

 

Look on the bottom of the notebook to find both of those. You could also type system information  in the saecrch box while logged into Windows. Click on the  system information app that appears. Look for the SKU  in the list that appears and post it here in your next reply.

 

In order to  give you the information you need, we need specific identification of your HP product.

 

The main battery warranty is for one year.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎06-12-2020 02:27 PM

HP Recommended

The specific computer is HP Spectre x360 Convertible 15-df0xxx and the model /product number is 4CJ41AV.

Was this reply helpful? Yes No

‎06-12-2020 08:32 PM

HP Recommended

Thanks.

Your notebook's  battery part number

L29184-005

Battery 6C 84Wh 3.64Ah LI SU0

 

 

HP Part surfer information for your notebook

https://partsurfer.hp.com/Search.aspx?searchText=4CJ41AV

 

Online sources for the battery. I recommend choosing one that has the best price and warrantied for one year.

https://www.google.com/search?q=L29184-005+Battery+6C+84Wh+3.64Ah+LI+SU0&rlz=1C1CHBF_enNL851NL852&oq...


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎06-13-2020 11:45 AM

HP Recommended

Thanks for the helpful information!

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‎07-02-2020 04:33 PM

HP Recommended

I just spent $53 for a new battery since there wasn't anything to tell me I had to buy from HP and I cannot get into BIOS, what's the answer?

3 people found this reply helpful
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