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Honor Student
Posts: 3
Member Since: ‎04-07-2016
Message 1 of 4 (200 Views)

backlit keyboard not working

[ Edited ]
Product Name: HP ENVY x360 - 15-u437cl
Operating System: Microsoft Windows 10 (64-bit)

I have 

HP ENVY x360 - 15-u437cl

serial number: [personal information removed]

windows 10 x64

 

When I click f5 nothing happens . The rest of the function keys are working properly. 

 

Factory reset Does not help

 

what is the problem?

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HP Support Agent
Posts: 12,267
Member Since: ‎08-11-2014
Message 2 of 4 (153 Views)

Re: backlit keyboard not working

@GeorgeJabson

Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out Smiley Happy

As I understand the backlit keyboard doesn't work,

I'll be happy to help, however, I need a few more details to provide an accurate solution:

 

When was the last time it worked? (as certain models don't have a backlit: Click here for info)

Have you installed any updates or made any hardware changes?

 

Please reply for further assistance.
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

Riddle_Decipher
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎04-07-2016
Message 3 of 4 (130 Views)

Re: backlit keyboard not working

It never worked. I replaced the HDD to the SSD.

HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 4 of 4 (117 Views)

Re: backlit keyboard not working

Hi@GeorgeJabson,

 

I thank you for the reply.

 

I recommend you the following step and check if that helps.

 

  • Press and hold the “fn” key and then press “F5” key and check if that turns on the back light.

 

Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

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