cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
87
Flag Post
HP Recommended

backlit keyboard

HP Envy
Microsoft Windows 10 (64-bit)

My backlit keyboard will no longer light up, why?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
21,068 21,032 1,391 2,258
Message 2 of 2
56
Flag Post
HP Recommended

backlit keyboard

@nicolehill77,

 

Thank you for posting your query on HP Community,

 

Let's try these steps here: 

 

Use the onscreen keyboard on your PC to enable the backlight keyboard.

 

Select “Start” > “Settings“.
Choose “Ease of Access“.
Select “Keyboard“.
Set “On-Screen Keyboard” to “On” or “Off” as desired.

 

Press the Fn key+ F4 key to enable the backlight keyboard.

 

Try updating the Bios and chipset drivers to the latest version on the PC using this link. Click Here

 

Also, To troubleshoot keyboard issues you can try the steps recommended below.

 

When the backlight is enabled using the key on the keyboard and the backlight stays on for only a few seconds, the backlight timeout setting might need to be configured in the BIOS.

   NOTE:

If there is not a setting for the backlight timing in the BIOS, this behavior may not be supported on the notebook. Check product support documentation to verify.

Your BIOS version and screens might vary.

  1. Restart the computer and immediately press the F10 repeatedly until the BIOS opens.

  2. Navigate to the Advanced tab. Use the arrow keys to navigate in the BIOS.

    Use the down arrow key to highlight Built-in Device Options, and then press Enter.

    The Advanced tab showing Built-in Device Option highlighted

  3. Use the down arrow key in the Built-in Device Options to select Backlit keyboard timeout.

  4. Press the spacebar to open the keyboard backlight settings. Select the desired setting for timeout of the backlighting.

    Backlit keyboard timeout options

       NOTE:

    Selecting Never makes the backlight stay on constantly unless yout turn it off with the function key on the keyboard. If it remains on, your battery power could drain quickly.

To check whether your particular model has a backlit keyboard, check the F5 key to see if the backlit keyboard key  is present.

 

To turn the keyboard backlight on or off, press the F5  key.

 

Refer this document to know more information about turning the backlight keyboard on and off on your PC.

 

If you have issues turning the backlight on try uninstalling and reinstalling keyboard drivers and check if it helps.

 

In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

 

Refer this article to know more information about keyboard backlight issues. Click Here

 

Hope this answers your query!

 

I hope you have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation