battery does not charge above 25%

[aliwissam]

hello, I bought a new laptop battery 2 months ago, at first it charged to 100% but once i used it and it was drained to 0, it will not charge above 80. next time it did not charge above 60, yesterday i drained it and it did not charge past 27%.

i updated my bios, rest my laptop, uninstalled my drivers, i will not try to drain it anymore because  it may not charge again

is there something i can do to fix this problem?

[praveenbv]

@aliwissam, Welcome to the HP Support Community!

I understand you are getting plugged in not charging error on your laptop.

Don't worry I'll help you out.

Did you make any software or hardware changes on your laptop?

Have you tried charging your laptop using a different adapter?

As you mentioned you are getting error plugged in charging on your PC.

Check if the pin inside the DC or charging port is bent or broken.

Please perform the below-shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get reinstalled automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

Also, try performing a hard reset on your laptop and check if it helps.

Please Shutdown the Notebook

Please remove the Battery and unplug the Power Adapter

Press and hold the Power Button for a full 1 Minute

Go ahead and put back the Battery and connect the Power Adapter

Look for the "Plugged In Charging" message on the Battery icon.

If the issue persists try updating BIOS on your PC and check if it helps.

Link to update BIOS.

Refer to this article to further troubleshoot battery issues with your laptop.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer to this article to know more information about running system diagnostics on your PC.

If the hardware diagnostics test fails, Please contact HP support for service options.

Link to contact HP.

Hope this helps! Keep me posted. 

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Have a great day!