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‎11-30-2019 10:34 PM - last edited on ‎12-02-2019 08:51 AM by Retired

HP Recommended
Product: HP ENVY Notebook 17t-u000 CTO
Operating System: Microsoft Windows 10 (64-bit)

My battery has died due to an update that messed it up, it won't even charge now need a replacement

 

product number Y0F94AV

 

serial number[edited]

 

please help, I need my laptop to work and be mobile

3 REPLIES 3

‎12-03-2019 01:55 PM

HP Recommended

@Mgainer,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the battery is not getting charged.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • What update broke the battery?
  • What is the exact issue you are facing?
  • Are you getting any error related to the battery?

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎12-03-2019 02:33 PM

HP Recommended

if its too low i get something that says battery needs to be replaced. I am not sure which windows update affected it. but i think its still holding a little bit of a charge because i plugged it in and the light on my laptop turned white even though the battery meter on the screen says it doesn't. also I took my laptop to work today (i am a caregiver) which is about a five-minute walk from my house. I had it unplugged for about 30 minutes and i didn't get that message so i don't know what to think. will try update and let you know

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‎12-03-2019 05:11 PM

HP Recommended

@Mgainer,

 

Thank you for keeping me posted.

 

Please update the BIOS and check whether the issue is resolved.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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