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HP Recommended
HP Pavilion 17t-ab000 CTO (ENERGY STAR) 6530
Microsoft Windows 10 (64-bit)

hi i recently had to have the hard drive replaced, got windows re-installed. a few days after bringing it home i noticed that the battery isn't charging. i can't find out where to buy a replacement battery nor how to fix this one. please help

 

thank you

 

Rhyanna

8 REPLIES 8
HP Recommended

@Daeanarah

 

I reviewed your post and I understand that the battery is not getting charged.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Do you see any light besides the charging port?

 

Meanwhile, I recommend you update the BIOS on your computer from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106009.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

hi i did the bios update battery still not charging. no where would that light be? when i unplugged it laptop shuts down and i have to plug it in again, turn on and then boot up.

 

Rhyanna

HP Recommended

@Daeanarah

 

Thank you for the update.

 

It looks like the battery on the computer is gone bad. However, to make sure, I recommend you run a test on the battery following the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

HP Recommended

hi i ran the test but its not detecting the battery so how do i get a replacement battery?

HP Pavilion 17t-ab000 CTO (ENERGY STAR)
 
Product Number V2Z46AV

HP Recommended

@Daeanarah

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

hi laptop not under warranty. i tried that before coming here.

thanks for the suggestio tho

 

Rhyanna

HP Recommended

@Daeanarah

 

Let me know your region (Country) in a private message and I will share the contact details.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

hi my info is USA, OREGON,

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