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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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That is quite unusual for that to happen with a new HP laptop.
Can you still use the notebook with the power adapter connected to mains power?
If you can, lets run a test .
I suggest running the Battery test.
Press the power button and immediately tap the F2 key to invoke the HP PC Hardware Diagnostice UEFI utility.
Choose and click on component tests.
Choose and click on Battery test.
Run the battery test and post the result in your next reply in your thread.
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