• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-21-2019 06:45 AM

HP Recommended
Product: HP 15BS 180 TX

Hello last year I bought the notebook HP15BS 180TX and now after an year it is showing battery problem. When I plugged the adapter to charge the laptop the white light blinks which is an indicator of battery 100% charged. But the battery can not be charge after 40% and white light starts blinking. When I saw the status it shows plugged in and not charging. Please provide you guidelines how can I fix this problem.

1 person had the same question
3 REPLIES 3

‎05-22-2019 08:38 AM

HP Recommended

@Pankaj_G

 

Welcome to the HP Support Community.

 

Please perform a BIOS Update "when Windows is able to start": https://support.hp.com/in-en/document/c00042629

 

Also, test the battery and the adapter for any faults by following the steps under the "Test the AC adapter using the UEFI Hardware Diagnostic tests" from this document: https://support.hp.com/in-en/document/c00259897

 

Do get back to us with the pictures of the test result pages of the battery and the adapter.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎05-23-2019 12:44 AM

HP Recommended

Thanks for your suggestions I will follow the steps of AC adapter and Battery test using UEFI tests and if there is any problem will inform you.

Was this reply helpful? Yes No

‎05-28-2019 04:19 AM

HP Recommended

Sure, do keep us posted 🙂


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.